Shipping Information


(Shipping Information)

Ruth Ann Tooke ("we" and "us") is the operator of (Ruth Ann Tooke ) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

General Shipping Information

Ruth Ann Tooke ships to the 48 contiguous United States and the District of Columbia. Shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories may be available upon request, subject to product eligibility and shipping carrier restrictions.

Additional shipping charges may apply to destinations outside the contiguous United States. Customers are responsible for any shipping costs exceeding our standard shipping rates. Please contact us at askruth@ruthanntooke.com before placing your order to obtain a shipping quote.


1. Order Processing & Fulfillment

At Ruth Ann Tooke, each order is handled with care. Our standard order processing time is 3–7 business days, (Monday through Friday), before shipment.

Larger items, including oversized mirrors, furniture, and select special-order products, may require additional preparation and coordination. Please allow 5–10 business days for processing for these items, unless otherwise noted in the product listing.

Processing times do not include shipping transit time. Orders are processed in the order they are received, and tracking information will be provided when available.

Some products ship directly from our vendors and may have different processing and shipping timelines, which will be noted in the product description.

* Order Type | Processing | Transit | Estimated total 

Standard items | 3–7 days | 3–5 days | 6–12 business days

Larger items | 5–10 days | 3–5 days | 8–15 business days


 * Estimated processing and transit times are provided for planning purposes only and are not guaranteed. Actual delivery times may vary based on product availability, vendor fulfillment, carrier delays, and destination. Business days exclude weekends and holidays.

Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day. We make every effort to minimize delays and will provide tracking information when available.

 

2. Payment Processing

Payment is collected at the time your order is placed, rather than when it ships. For your security, Ruth Ann Tooke does not store your payment card information.


3. Shipping Costs

Ruth Ann Tooke offers the following shipping options:

  • Standard Ground Shipping: A flat rate of $12.95 per order.
  • Free Shipping: Available on qualifying orders totaling $125 or more.

Shipping costs and applicable discounts will be displayed at checkout before your order is completed. Certain oversized, furniture, or vendor-shipped items may be subject to different shipping arrangements, as noted in the product listing.

All shipping rates and promotions are subject to the terms stated at checkout.


4. Order Changes & Cancellations

Customers may request changes or cancellations within 24 hours of placing an order by contacting us at askruth@ruthanntooke.com.

After the 24-hour window, changes or cancellations may not be accommodated because order processing may already be underway. Once an order has been shipped, it cannot be canceled. Please refer to our Returns Policy for information about return eligibility and procedures.

If you need to update your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has been shipped.


5. P.O. Box Shipping

Ruth Ann Tooke does not ship to P.O. box addresses.

 5.1 Military Address Shipping

Shipping availability for military addresses, including APO, FPO, and DPO addresses, may vary depending on the shipping carrier, product size, and delivery requirements. Please contact us at askruth@ruthanntooke.com before placing an order to confirm shipping availability.


6. Items Out Of Stock

If an item becomes unavailable after an order is placed, we will notify the customer and issue a refund for the unavailable item. The remaining items in the order will be shipped when possible. If the entire order cannot be fulfilled, we will notify the customer and issue an appropriate refund.

 

7. Shipping Delays

If your order has not shipped or arrived within the estimated timeframe, please contact us at askruth@ruthanntooke.com. We will review the order status and provide an update. If we are unable to ship within the promised timeframe, we will notify you of the delay and provide the options required by applicable law.

 

8. Shipping to Remote Locations

Remote locations or postal codes that are difficult to serve.

Examples are:

  • Towns far from a shipper's hub

  • Towns that are infrequently served by shippers

Please contact us by email at askruth@ruthanntooke.com to arrange for delivery to a remote location. We may not be able to service extreme remote locations



9. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


10. Parcels Damaged in Transit

At Ruth Ann Tooke, we take care to ensure your order reaches you in good condition. If your package arrives visibly damaged, please refuse delivery if possible and contact us at askruth@ruthanntooke.com.

 

If you have already accepted delivery, please contact us as soon as possible and include photographs of the damaged packaging and item, along with your order number.

We will review the information provided and, where applicable, work with the shipping carrier to investigate the damage claim. Refunds or replacements will be handled in accordance with the outcome of the investigation and our applicable policies and legal obligations.

10.1 Parcels Lost In Transit 

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

11. Sales Tax

Applicable sales tax will be calculated at checkout based on the shipping destination and applicable state and local tax laws. The amount of tax charged may vary depending on the delivery location and the items purchased.


12. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.


 

For all customer service inquiries, please email us at askruth@ruthanntooke.com